Visitor
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1 Message
Cancel service
Hello, I want to completely cancel my Xfinity Internet service. I would like to handle the entire process through private messages and do not want a phone call or callback. Please help me process the cancellation and confirm my disconnection date, final bill, and equipment return instructions. Thank you.
EG
Expert
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122.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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5.1K Messages
2 hours ago
Hi user_ahwesp! We appreciate you being a customer with us, and we're sorry to hear that we're losing you. Although we hate to see you go, my team can assist you with canceling your account via direct message. Please send us a direct message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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