Happy Monday user_pb1wws 👋 I appreciate you coming to our community for help, and hope your recent move went as smoothly as possible! We hate to lose you as a member of the Xfinity family, but above all we appreciate the time you spent with us, so we'd be more than happy to make sure your request is completed as you need it 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
EG
Expert
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122.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySeth
Official Employee
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1.7K Messages
47 minutes ago
Happy Monday user_pb1wws 👋 I appreciate you coming to our community for help, and hope your recent move went as smoothly as possible! We hate to lose you as a member of the Xfinity family, but above all we appreciate the time you spent with us, so we'd be more than happy to make sure your request is completed as you need it 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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