Visitor
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1 Message
cancel service
I've switched to another internet provider, and my new service is installed and working. I'd like to cancel my Xfinity internet service and handle the entire process online, without a phone call. Could an Xfinity support representative please help me complete the cancellation?
XfinityMarshante
Official Employee
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1.6K Messages
23 hours ago
Hello @realish, thank you for taking the time to leave a post. Sorry to hear that you’re looking to disconnect your Xfinity Internet service. We certainly hate to lose you as a customer, but we understand that circumstances and service needs can change. We’d be happy to help review your account with you and assist with the next steps for getting your service disconnected.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a direct message.
Since you have already sent a DM, you can continue there.
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XfinityVianney
Official Employee
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3K Messages
6 hours ago
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