Visitor
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1 Message
Cancel service
Hello, I want to cancel my Xfinity Internet service and would like to complete the cancellation entirely through direct messaging rather than a phone call.
I tried using the Xfinity Assistant, but it only offered me a callback. I am requesting that your support team process my cancellation directly through this message thread.
Please let me know what information you need to verify my account. I would like my service disconnected as soon as possible, with written confirmation of the effective date and any final charges.
I am not interested in changing plans or receiving retention offers. Please help me complete the cancellation through messaging.
Thank you.
EG
Expert
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122.4K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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1.8K Messages
17 hours ago
@user_poa4up We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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