Cancel Service

Greetings, user_59qeyb! We appreciate you reaching out with your cancellation concerns. You have reached the right place to help with setting up the future date requested.. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.  

 Here's the detailed steps to direct message us:  

• Click "Sign In" if necessary 

• Click the "Direct Message” icon (upper right corner of this page) 

• Click the "New message" (pencil and paper) icon 

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 

• Type your message in the text area near the bottom of the window 

• Press Enter to send your message 

Let me know if you have any questions. 

@user_59qeyb Thank you again for reaching out via our Xfinity Community Forums. I am sorry we were not able to keep you as a customer but understand that changes are needed for one reason or another. I hope we can provide you with services again in the future. Our team is here 7 days a week if you have any other questions or concerns.