Visitor
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2 Messages
Cancel service
I need to cancel my home internet service with Xfinity now - effective today. I tried multiple options but all made to arranging callbacks. Imagine a deaf person being limited to dealing with calls? Does it sound like Xfinity is depriving people of their basic rights to satisfy corporate greed?
I asked for cancellation service email, i requested a transfer with chats with agents - nothing worked (ready to provide chatIDs), I am back to zero but I am being charged extra 75 dollars every month for low speed internet connection with is extremely unfair taken market prices.
I demand service cancellation and official excuses if not reimbursement for the last year since the first filed request.
EG
Expert
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122.2K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.4K Messages
8 hours ago
Hello, @user_wtes66! I am sorry to hear you want to cancel your account and appreciate the time you have been with us. We can get things taken care of for you here. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_wtes66
Visitor
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2 Messages
4 hours ago
I sent the message as described but it is funny as it is a never ending loop. I post a message and the response points to creating another message. While we do this. Time goes by and Xfinity gets more money for the service I do not use and asked to stop.
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