Hi user_gs7yet! We're sorry to hear about your job loss, and we hate to lose you as a customer, but we do understand and wish you all the best with everything. My team would love to see if we can help you find a better-priced plan, or we can assist you with canceling your account if needed. Please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
5.1K Messages
55 minutes ago
Hi user_gs7yet! We're sorry to hear about your job loss, and we hate to lose you as a customer, but we do understand and wish you all the best with everything. My team would love to see if we can help you find a better-priced plan, or we can assist you with canceling your account if needed. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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