Visitor
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1 Message
cancel service
I am trying to cancel my service. The AI chat assistant will not help. Every page I go to says "something unexpected happened" and will not refresh.
Visitor
•
1 Message
I am trying to cancel my service. The AI chat assistant will not help. Every page I go to says "something unexpected happened" and will not refresh.
EG
Expert
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121.8K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.7K Messages
11 hours ago
Thank you for reaching out, @user_72n3o7 . I'm sorry to hear you're having trouble with both the website and the AI assistant while trying to cancel your service.
Please send us a Direct Message with your full first and last name and your complete service address. We'd be happy to review your account and help with your request to disconnect your services. We look forward to assisting you further. 😊
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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