Hi there! Thanks for reaching out. We'd be sorry to see you go, but we can certainly help with your request. To get the cancellation process started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. Once we locate the account, we'll review the details with you and help ensure your services are disconnected as requested. Before we proceed, we'd also be happy to review whether there are any available options that may better fit your current needs, especially if your move has changed your service requirements. Either way, we're here to help and will respect your decision. We look forward to assisting you further.
XfinityGabriel
Official Employee
•
3.6K Messages
1 day ago
Hi there! Thanks for reaching out. We'd be sorry to see you go, but we can certainly help with your request. To get the cancellation process started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message. Once we locate the account, we'll review the details with you and help ensure your services are disconnected as requested. Before we proceed, we'd also be happy to review whether there are any available options that may better fit your current needs, especially if your move has changed your service requirements. Either way, we're here to help and will respect your decision. We look forward to assisting you further.
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