user_456wevb's profile

Visitor

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1 Message

09/29/2026 4:53 AM

Cancel service

Cancel service of Xfinity 

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Official Employee

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3.4K Messages

13 hours ago

 

user_456wevb Hello! Thank you for reaching out. We are sorry to hear that you are looking to leave us. We'll be happy to help you. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "Start a New Conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Visitor

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1 Message

Great directions, but none of that is on this page.  How do I find the "direct message"?  It is not at the top right or anywhere on this page.  

Official Employee

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2.7K Messages

@user_l6708v Hi there! Thanks for visiting our Xfinity Forums. The purpose of working through forums is to post your issue/concern publicly and receive assistance. You may also find the board/topic that best fits your concern and see if your question has been answered. If you are not able to find something similar to your situation we do ask that you provide us with as much detail as possible on your post without your personal information. If your concern requires us to work with your individual account we may ask you to send us a direct message to gather those details. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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