Visitor
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1 Message
Cancel service
I have been trying to cancel my service since September 13th. Every time I have called I’ve been put on hold or in the queue for hours and have scheduled numerous call backs and not been contacted. I haven’t been able to go into a store due to being out of town and moving.
XfinityNatalie
Official Employee
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1.1K Messages
1 month ago
Good afternoon, user_d2b15u! Thanks for reaching out with your service cancellation. We understand how important it is for you to be able to cancel your services with peace of mind while you are in the middle of moving. Rest assured, you have reached the right team to assist you! Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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XfinitySara
Official Employee
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3.1K Messages
15 days ago
Hello again, @user_d2b15u! I believe we've helped take care of everything for you, from the disconnection to the refund of your final credit balance. If you still need us for anything right now, don't hesitate to respond to our latest direct message in the next day or two. Otherwise, you're also welcome to create a new post down the road if something else comes up. In the meantime, take care :)
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