user_t6fzs5 Hello, and thank you for visiting our Xfinity Community Forums. While I'm sorry to hear you're moving outside of our service area, I appreciate you reaching out and giving us the opportunity to help with the transition. I'd be happy to assist with reviewing your account and setting up the disconnection for the date that works best for you. Please send me a direct message with your full name and service address, and I'll take care of the details with you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.1K Messages
44 minutes ago
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
Thank you for choosing Xfinity, and I wish you all the best with your upcoming move!
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