Good morning user_oir0ek. Please keep in mind that we are a public forum with millions of visitors, and any of your personal information we ask to keep isolated to our private conversations in direct message. We are happy to help, but greatly want to ensure your information stays protected. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "Start New Conversation" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
XfinityTommy
Official Employee
•
3.2K Messages
29 minutes ago
Good morning user_oir0ek. Please keep in mind that we are a public forum with millions of visitors, and any of your personal information we ask to keep isolated to our private conversations in direct message. We are happy to help, but greatly want to ensure your information stays protected. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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