Visitor
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1 Message
Cancel service
I've moved to Hawaii. Xfinity isn't here and there is no Xfinity store here. I'm trying to cancel my service. Xfinity mobile app is useless and keep redirecting me to Spectrum, and Spectrum cannot cancel my service. Just make it easy to process a cancelation and return the equipment because I can't sit on hold on the phone for 1 hour at work trying to get this done.
EG
Expert
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121K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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2.3K Messages
1 hour ago
Good morning user_7utvzl! Thank you for creating the post and reaching out to us for help with the account. I'm sorry that it has been so much trouble to cancel the account. You found the best team to help out, and you won't have to wait on the phone. I simply need to verify the account and from there we can process the cancellation.
Since this is specific to your account I need you to please send us a direct message with your name and service address. From there we will process the account and make sure that the services are turned off.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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