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user_p961xz
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Visitor

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2 Messages

09/14/2026 1:48 AM

Cancel service?

I’d like to cancel all services on my account and would prefer to handle the request online rather than by phone. Can an Xfinity employee assist?

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Updated 

19 days ago

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XfinityQuemekia

Official Employee

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1.5K Messages

21 days ago

We're sad to see you go, but we can absolutely help you handle the cancellation, you don't have to worry about making a phone call. Before we move forward, is there anything we could do to change your mind @user_p961xz? We would love the opportunity to keep you a part of the Xfinity family!

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user_p961xz

Visitor

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2 Messages

Thanks. I’ve already replaced the service and would like to proceed with cancellation of all services on this account, effective today. I’m not interested in changing plans or reviewing offers. Please let me know what you need from me to complete the cancellation.

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21 days ago

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XfinityQuemekia

Official Employee

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1.5K Messages

No problem! @user_p961xz send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to take care of this for you.

 

To send a Direct Message:

Ensure you are logged in

 

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

You can see how to send a direct message here, Direct Message Within The Forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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XfinityBillie

Official Employee

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4.5K Messages

19 days ago

@user_p961xz We truly appreciate your time working with us via DM and have completed your request. We do hope to welcome you back to our Xfinity family in the future. I hope you have an amazing rest of your week!

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