We're sorry to see you go, @user_kxtq9h . We appreciate the opportunity to have served you and would be happy to assist with your cancellation request. Please send us a Direct Message with your full name and complete service address so we can securely access your account and review your options. We'll be glad to help make the process as smooth as possible. Thank you for being an Xfinity customer. ❤️
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
I am requesting the immediate cancellation of my Xfinity Internet service.
The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback.
I do not want to schedule a callback. Please process my cancellation through this written request and provide written confirmation of the cancellation date and final balance.
The reason I am canceling is an unfair $100 overage charge for data usage in July. I consider this charge unreasonable and misleading, especially given the difficulty I am now experiencing trying to cancel my service.
Please cancel my service immediately and confirm in writing that the cancellation has been completed.
@user_dmlfk2 Thank you for connecting with us about your concerns. We're happy to assist.
We need to access your account in order to assist, and set up a cancelation date. The billing will adjust according to the cancelation date.
Also, you'll need to return the following equipment: your rental modem, all cable boxes, streaming boxes, and home security touchpad. The faster you return the equipment, the sooner the final bill will generate. If you don't return the equipment, you'll be charged an unreturned equipment fee for each device.
You can return the equipment to your nearest Xfinity Store. If there is not one near you, you can visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us.
Please send us a Direct Message with your name and service address, so we may assist. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon in the top right corner Click the "Start new conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
121.4K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRichard
Official Employee
•
3.7K Messages
11 days ago
We're sorry to see you go, @user_kxtq9h . We appreciate the opportunity to have served you and would be happy to assist with your cancellation request. Please send us a Direct Message with your full name and complete service address so we can securely access your account and review your options. We'll be glad to help make the process as smooth as possible. Thank you for being an Xfinity customer. ❤️
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0
user_42gijp
Visitor
•
2 Messages
5 days ago
I am requesting the immediate cancellation of my Xfinity Internet service.
The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback.
I do not want to schedule a callback. Please process my cancellation through this written request and provide written confirmation of the cancellation date and final balance.
The reason I am canceling is an unfair $100 overage charge for data usage in July. I consider this charge unreasonable and misleading, especially given the difficulty I am now experiencing trying to cancel my service.
Please cancel my service immediately and confirm in writing that the cancellation has been completed.
0
0
user_dmlfk2
Visitor
•
1 Message
3 hours ago
I would like my service to remain active through November 14, 2026, and be disconnected effective November 15, 2026.
Could you please confirm:
1
0
user_s8oyyf
Visitor
•
4 Messages
2 hours ago
CONTACT CUSTOMER SUPPORT
0
0
user_s8oyyf
Visitor
•
4 Messages
2 hours ago
ANYONE ON LINE THAT CAN DIRECT ME TO CUSTOMER SUPPORT
1
0