We're sorry to see you go, @user_kxtq9h . We appreciate the opportunity to have served you and would be happy to assist with your cancellation request. Please send us a Direct Message with your full name and complete service address so we can securely access your account and review your options. We'll be glad to help make the process as smooth as possible. Thank you for being an Xfinity customer. ❤️
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message You must use the primary Xfinity ID
I am requesting the immediate cancellation of my Xfinity Internet service.
The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback.
I do not want to schedule a callback. Please process my cancellation through this written request and provide written confirmation of the cancellation date and final balance.
The reason I am canceling is an unfair $100 overage charge for data usage in July. I consider this charge unreasonable and misleading, especially given the difficulty I am now experiencing trying to cancel my service.
Please cancel my service immediately and confirm in writing that the cancellation has been completed.
Thanks for your comment, user_s8oyyf. We can help with your service concerns. Could you give us more details on what is going on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
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121.4K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.7K Messages
11 days ago
We're sorry to see you go, @user_kxtq9h . We appreciate the opportunity to have served you and would be happy to assist with your cancellation request. Please send us a Direct Message with your full name and complete service address so we can securely access your account and review your options. We'll be glad to help make the process as smooth as possible. Thank you for being an Xfinity customer. ❤️
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
0
0
user_42gijp
Visitor
•
2 Messages
5 days ago
I am requesting the immediate cancellation of my Xfinity Internet service.
The Xfinity app and website are not allowing me to cancel my service online. Instead, I am being required to schedule a callback.
I do not want to schedule a callback. Please process my cancellation through this written request and provide written confirmation of the cancellation date and final balance.
The reason I am canceling is an unfair $100 overage charge for data usage in July. I consider this charge unreasonable and misleading, especially given the difficulty I am now experiencing trying to cancel my service.
Please cancel my service immediately and confirm in writing that the cancellation has been completed.
0
0
user_dmlfk2
Visitor
•
1 Message
3 hours ago
I would like my service to remain active through November 14, 2026, and be disconnected effective November 15, 2026.
Could you please confirm:
1
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user_s8oyyf
Visitor
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4 Messages
2 hours ago
CONTACT CUSTOMER SUPPORT
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user_s8oyyf
Visitor
•
4 Messages
2 hours ago
ANYONE ON LINE THAT CAN DIRECT ME TO CUSTOMER SUPPORT
1
0