Visitor

 • 

1 Message

09/10/2026 12:54 PM

Cancel Service

I want to cancel my Xfinity Internet service and would like to complete the cancellation in writing rather than by phone. Please assist me through Direct Message

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

4 hours ago

 

dZDZDZ our team can help. Feel free to send us a direct message that includes your name and service address.  To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here,
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

 

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