Hello user_kyzsfg, thanks for taking the time to reach out here on the forums! Though we'll be sad to see you go, we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
XfinitySean
Official Employee
•
964 Messages
4 hours ago
Hello user_kyzsfg, thanks for taking the time to reach out here on the forums! Though we'll be sad to see you go, we can absolutely help with getting your account squared away. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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