Visitor
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2 Messages
Cancel service
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
Visitor
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2 Messages
It is beyond frustrating how difficult it is to cancel service. Apparently you have to sign in here, make a post and then you can DM to get your service canceled. Here goes nothing….
user_aoqbur
Visitor
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2 Messages
15 hours ago
Nope. Still no button to DM.
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EG
Expert
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120.5K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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120.5K Messages
15 hours ago
@user_aoqbur
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored. A representative will reply to you here shortly.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityAbby
Official Employee
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1.2K Messages
9 hours ago
Hello @user_aoqbur thank you for reaching out on our community forum! As @EG mentioned it is a violation of our forum guidelines to send a direct message before being invited in to a direct message. That being said I do see that you sent us a direct message and we can continue to assist there. In the future we ask that you create a post first and wait to be invited in to a direct message so that we can assist you quickly.
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