Visitor
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1 Message
Cancel Service
Hi! I’m moving out of my current apartment on September 14, 2026, and my new apartment provides Wi-Fi, so I no longer need my Xfinity Internet service.
Please disconnect/cancel my Xfinity service effective September 14, 2026. I have tried to cancel through the website/app, but the process keeps sending me in circles.
I would like to complete the cancellation entirely through messaging and do not want a phone call.
Please confirm:
• My service will remain active through September 14
• The exact cancellation date
• My final balance
• Any equipment I need to return and how to return it
Thank you!
EG
Expert
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120.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.8K Messages
5 hours ago
You've reached the right place for help, user_4kyvqs. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to:Direct messaging within the forum
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