We appreciate you reaching out here to schedule cancelation, @user_ftwjs1. We're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? Please let me know. You're welcome to send us a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityLinda
Official Employee
•
2.7K Messages
54 minutes ago
We appreciate you reaching out here to schedule cancelation, @user_ftwjs1. We're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? Please let me know. You're welcome to send us a Direct Message with your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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