Cancel service

We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?

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XfinityKei

Official Employee

•

2.7K Messages

1 day ago

@user_7hy3kw Congrats on your move to your new home! Our team can help you with finalizing your account matters. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_7hy3kw

Visitor

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4 Messages

It is done. How do I know when it has been cancelled?

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9 hours ago

0

XfinityKei

Official Employee

•

2.7K Messages

@user_7hy3kw Please meet our team back in the direct message, so we can continue assisting you to finalize your account changes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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9 hours ago

0

U

user_7hy3kw

Visitor

•

4 Messages

I did as I was told in the first response. Is my account now canceled?

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9 hours ago

0

XfinityKei

Official Employee

•

2.7K Messages

@user_7hy3kw No. We appreciate you meeting us in the direct message. We need to access your account through authentication before we can make any changes. Please meet us back in the direct message, so we go through authentication to disconnect your account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

9 hours ago

0

XfinityKei

Official Employee

•

2.7K Messages

6 hours ago

@user_7hy3kw Thanks for meeting us in a direct message and allowing us to assist you. We are so glad to have all your account concerns resolved for you. If you need anything in the future please create a new post. Enjoy France!

0

Customer Service

user_7hy3kw

Cancel service

XfinityKei

user_7hy3kw

XfinityKei

user_7hy3kw

XfinityKei

XfinityKei

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