Visitor
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4 Messages
Cancel service
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
Visitor
•
4 Messages
We have moved to France and forgot to cancel service. We can not cancel by phone as our US phone can only call on WhatsApp. How do we cancel our service?
XfinityKei
Official Employee
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2.7K Messages
1 day ago
@user_7hy3kw Congrats on your move to your new home! Our team can help you with finalizing your account matters. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityKei
Official Employee
•
2.7K Messages
7 hours ago
@user_7hy3kw Thanks for meeting us in a direct message and allowing us to assist you. We are so glad to have all your account concerns resolved for you. If you need anything in the future please create a new post. Enjoy France!
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