Cancel service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_o520n0, thank you for taking the time to leave a post. Sorry to hear about your experience trying to disconnect your services. I can certainly understand how frustrating and time-consuming it must be to spend hours attempting to disconnect your account, receive confirmation that the disconnect was processed, and then still see active service at your home. If a disconnect order was submitted, there can occasionally be situations where the order has not fully completed in the system. While the services may remain active during the finalization process, you will only be billed through your requested disconnect date. Once the disconnect order is finalized, the account is adjusted so that billing reflects the effective disconnect date rather than the date the order completes. We certainly do not want you to feel as though you are being prevented from making changes to your services, and we would be happy to review the account to ensure the disconnect request was processed correctly. 

For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you. Thank you, @EG

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.