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Lamanzo23
1st Topic

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2 Messages

Monday, August 10th, 2026 6:59 PM

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Cancel service

I need to cancel my Xfinity Internet.  When I try to send a message through "Ask Xfinity" in the app, I just get a blank box once I send a message and don't have time call and wait indefinitely to cancel.  What else can be done to take care of this?

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Updated 

14 hours ago

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XfinityDilary

Official Employee

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3.6K Messages

2 days ago

 

Thank you for posting on our community forums, Lamanzo23. I'm sorry to hear you'd like to cancel our services. Is there a particular reason for it? Or anything we can do to turn this around? 

 

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Lamanzo23

Visitor

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2 Messages

@XfinityDilary​ No. I have switched to an option to that gives me what I need but costs 60% less.

2 days ago

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XfinityDilary

Official Employee

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3.6K Messages

Lamanzo23. Understood! We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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XfinityDilary

Official Employee

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3.6K Messages

14 hours ago

 

Lamanzo23 Thanks for allowing us to help with your cancellation concerns. I'm glad we were able to assist with your request. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

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