Visitor
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1 Message
Cancel service
Hi, we sold our home and we would like to cancel our Xfinity services so the new owner can sign up. We are moving overseas so we will not be using Xfinity.
Visitor
•
1 Message
Hi, we sold our home and we would like to cancel our Xfinity services so the new owner can sign up. We are moving overseas so we will not be using Xfinity.
XfinityJamesC
Official Employee
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3.1K Messages
2 hours ago
Greetings, @user_pkiuwf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you needed to cancel your service, but we are here for your support.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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