The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
user_kdy9yj Thank you for reaching out! We can help set up an account disconnection order for you. We will need to gather your account details, and perform authentication steps in order to gain access into your account. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary • Click the "Direct Message" icon • Click the ""Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it
EG
Expert
•
119.8K Messages
51 minutes ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
•
3.5K Messages
25 minutes ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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