Hi duprek17! Thanks for taking the time to visit and reach out on our Xfinity Forum. We appreciate you being a customer with us and would hate to lose you. Please know my team is here to help with any service concerns or to help cancel your account if needed. So that we can assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
4.9K Messages
5 days ago
Hi duprek17! Thanks for taking the time to visit and reach out on our Xfinity Forum. We appreciate you being a customer with us and would hate to lose you. Please know my team is here to help with any service concerns or to help cancel your account if needed. So that we can assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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