Contributor
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32 Messages
Cancel service
I need to cancel my Xfinity internet service. My bill went up by a lot after my promotion ended and it's not competitive with current offers from other companies. Been with Xfinity for a long time but I cant afford the new price for my 1GB service.
XfinityRaul
Official Employee
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3K Messages
8 hours ago
@Ravenartist We would hate to lose you as a customer, especially before taking a look at your account to see what promotions are available in your area. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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