Visitor
•
1 Message
Cancel service
Hello. I just moved into a new place and transferred my service. Self-service was an option and I discovered that there’s no way for me to install the modem myself here and not an available line. At this point I just want to cancel my service and go with what is currently offered. I was under the impression that I could have wifi as soon as I moved in and that’s not true. I work from home so I need a solution quickly and cannot wait for a technician to come out a week from now. I want to cancel.
XfinityChristy
Official Employee
•
3K Messages
9 days ago
Before you cancel, would you send me a direct message with your full name and service address? I'd like to take a look at the account and see if there are any options available to help get you connected sooner. While I can't make any promises, I'm happy to review things with you and if need make the changes to the account.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0