Thanks for meeting us here in our community, @user_qu2mk8. We hope you're doing well. We're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? We can assist in Direct Message if you send over your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
XfinityLinda
Official Employee
•
2.6K Messages
1 hour ago
Thanks for meeting us here in our community, @user_qu2mk8. We hope you're doing well. We're sad to hear you need to cancel. Is there anything we may do to change your mind or transfer service if moving? We can assist in Direct Message if you send over your name and complete service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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