Visitor
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1 Message
Cancel service
Need to cancel my service ASAP. Called a few weeks ago and was told it would be taken care of, but I just got billed for next months payment (August 13) and am extremely frustrated. No one has been at the property for about a months and the router has been unplugged. Need this cancelled immediately and need the charge taken off my account
XfinityRaf
Official Employee
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1.5K Messages
8 hours ago
Good afternoon @user_xntvw9. Our team can review your account to confirm that it was disconnected as requested. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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