Hey there, @user_yg83i0! We'd hate to see you go, and I'd love the opportunity to help in any way I can. There are various ways to cancel, pause, or move your service as seen HERE. Have you tried any other methods yet?
Ok, @user_yg83i0, I understand. What all methods have you tried using so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySara
Official Employee
•
2.7K Messages
2 hours ago
Hey there, @user_yg83i0! We'd hate to see you go, and I'd love the opportunity to help in any way I can. There are various ways to cancel, pause, or move your service as seen HERE. Have you tried any other methods yet?
4
0