I'm sorry to hear that you're moving @user_nafrpn , and we're truly grateful for the opportunity to have served you as an Xfinity customer. We'd hate to see you go if there's a chance we can continue providing service at your new home. Before we move forward with disconnecting your account, have you had a chance to check whether Xfinity service is available at your new address? If it is, I'd be happy to help explore transferring your services and reviewing any available offers that may make the transition as seamless as possible. 😊
EG
Expert
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119.2K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.4K Messages
6 hours ago
I'm sorry to hear that you're moving @user_nafrpn , and we're truly grateful for the opportunity to have served you as an Xfinity customer. We'd hate to see you go if there's a chance we can continue providing service at your new home. Before we move forward with disconnecting your account, have you had a chance to check whether Xfinity service is available at your new address? If it is, I'd be happy to help explore transferring your services and reviewing any available offers that may make the transition as seamless as possible. 😊
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