Visitor
•
1 Message
Cancel service
[Edited: "Personal Information"] no longer lives at this address and has not since August of 2025. I need to cancel services and possibly get a new service with you guys. So I’d like to transfer into seome
eleses name in my home
or my own. Can someone please contact me asap. [Edited: "Personal Information"]
thank you.
XfinityChristy
Official Employee
•
2.9K Messages
6 hours ago
Hi there, and thank you for reaching out via our Xfinity Community Forum, @user_y7e4qp. I'd be happy to help with this. It sounds like the account is still in someone else's name, and you're looking to either disconnect the existing services or explore setting up service in a different name. I know situations like this can be stressful, especially when you're trying to get everything sorted out as quickly as possible.
Please send us a Direct Message with your full name and the service address. Once we have that information, we can review the account details with you and determine the best path forward. We'll be glad to help however we can.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0