Visitor
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1 Message
Cancel Service
This is formal notice that I am canceling my Xfinity home internet service effective today, July 10, 2026.
I am not requesting a new plan, discount, transfer, pause, or retention offer. Please process the cancellation, confirm the effective date in writing, and provide a cancellation confirmation number.
I attempted to cancel online today, but the system would only offer me a callback five days from now. I do not consent to being charged for service after today merely because Xfinity did not make an immediate cancellation channel reasonably available.
Please also confirm my final balance and any equipment that must be returned.
EG
Expert
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119.2K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.6K Messages
2 hours ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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