Cancel service

user_0sb7mb, Hello, and thank you for reaching out. We'd be sorry to see you go, but we can certainly help review your account and discuss your options. To get started with a cancellation request, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message so we can securely access the account. Once we have the account pulled up, we'll be happy to assist you further. We look forward to hearing from you. 😀