Cancel service

user_r5j6n6 - Hello, and welcome to the Xfinity Forums! I truly appreciate you taking the time to reach out and share your situation. I can completely understand why you’d be considering your options, and we certainly don’t want to lose you as a customer.
Our team is here to support you every step of the way, and we can absolutely help with processing a cancellation if that’s what you decide. At the same time, we’d really value the chance to work together and see if there’s anything we can do to improve your experience or make things right before you make that decision. Please send us a Direct Message.

On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.

In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.