Hello @user_vmek8f, thank you for taking the time to leave a post. I know disconnecting service isn’t something you want to spend extra time or effort on. We can definitely help with this request.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Accepted Solution
XfinityMarshante
Official Employee
•
1.2K Messages
10 hours ago
Hello @user_vmek8f, thank you for taking the time to leave a post. I know disconnecting service isn’t something you want to spend extra time or effort on. We can definitely help with this request.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
How to send us a direct message:
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