Cancel service

user_mfgns6 Thank you for posting on our Community Forum so we can help manage your Xfinity account. Although we are heart-broken to see you go, we understand that change happens and we can help. Check out all the information you'll need to know when cancelling your service here: https://www.xfinity.com/support/articles/important-information-when-canceling-services. 

 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.