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user_n1q7v6
1st Topic

Visitor

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1 Message

Tuesday, June 9th, 2026 8:37 PM

Closed

cancel service

I would like to cancel my service and return my equipment.  I spent several minutes on the phone with customer server and was unable to get my account closed and my service canceled.  Can someone please assist me with this?

Question

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Updated 

11 hours ago

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Accepted Solution

XfinityAdrienne

Official Employee

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2K Messages

11 hours ago

I am happy we were able to get the account cleared up, and fully cancelled with you @user_n1q7v6! Please don't hesitate to reach out to us here on the Xfinity Forums! Have a wonderful rest of your week! 

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XfinityAdrienne

Official Employee

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2K Messages

11 hours ago

Hey there, @user_n1q7v6! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We certainly would hate to see you leave the Xfinity Family, but we totally understand. I would be more than happy to help with getting the account concerns handled. Can you please send us a DM?

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  1. Click "Sign In" if necessary. 
  2. Click the "Direct Messaging" icon. 
  3. Click the "Start new conversation" (pencil and paper) icon. 
  4. In the "To:" line, type "Xfinity Support". 
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line. 
  7. Type your message in the text area near the bottom of the window. 
  8. Press Enter to send it.

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