Hello user_vtojbm, thank you for taking the time to join us in our Xfinity Community forum. We are happy to see you, and while I will be sorry to see you go, I am happy to assist you. To process a disconnect order, I will need some information we do not want made public.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. Click the "New message" (pencil and paper) icon. In the "To:" line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. A "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJeffB
Official Employee
•
382 Messages
13 hours ago
Hello user_vtojbm, thank you for taking the time to join us in our Xfinity Community forum. We are happy to see you, and while I will be sorry to see you go, I am happy to assist you. To process a disconnect order, I will need some information we do not want made public.
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