Visitor
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2 Messages
Cancel service
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
Visitor
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2 Messages
Just trying to be proactive and figure out exactly how to cancel my service as simply and painless as possible.
user_cg6wtv
Visitor
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2 Messages
13 hours ago
Understand if I go the online route I can direct message customer support, but that option isn't available until i post something. So this is it and i still don't see the direct message icon.
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XfinityTommy
Official Employee
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2.8K Messages
3 hours ago
Good morning user_cg6wtv. Sorry to hear we are going to lose you as a valued customer. I did notice there was a direct message that was sent over. I am going to circle back with you there now. We ask that you please refrain from sending any employee, our XfinitySupport team, or any Xfinity Forum user an unsolicited direct message. Sending unsolicited direct message is a violation of both our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.
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