Visitor
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1 Message
Cancel Service
I am formally requesting cancellation of my Xfinity internet service effective immediately prior to my next billing cycle.
I attempted cancellation through chat and phone support today but was repeatedly transferred between departments and ultimately disconnected because the final department was closed.
Please document this cancellation request as submitted today before my next billing date and confirm:
- Effective cancellation date
- Final balance owed
- Equipment return instructions
I do not authorize any new billing cycle charges beyond the date of this request.
EG
Expert
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118.1K Messages
13 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemetrise
Official Employee
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176 Messages
13 hours ago
Hi there @user_p9xvmi Thank you so much for reaching out on our Xfinity Community Forum about cancelling your account. We'll hate to lose you as a valued Xfinity customer, but I'll be happy to assist. To get started, please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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