Hi user_9xz8d2! Thanks for taking the time to reach out on our Xfinity Forum. We value you being an Xfinity customer, so we would certainly hate to lose you. Please know my team is here to help and would love to see if we can keep you on as a customer with us. If not, my team can also assist you with canceling your account. Please send us a Direct Message so that we can assist you. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityAmira
Official Employee
•
4.8K Messages
6 hours ago
Hi user_9xz8d2! Thanks for taking the time to reach out on our Xfinity Forum. We value you being an Xfinity customer, so we would certainly hate to lose you. Please know my team is here to help and would love to see if we can keep you on as a customer with us. If not, my team can also assist you with canceling your account. Please send us a Direct Message so that we can assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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