Hello, @user_axj9hp thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help with that request and want to ensure I'm on the same page with you to better assist. Are you needing to close service at one location and transfer to a different location, or looking to just close the account?
user_axj9hp Although I'm heartbroken to see you go, we understand that needs change and we are here to help. Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and help.
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XfinityJustinC
Official Employee
•
2.3K Messages
1 month ago
Hello, @user_axj9hp thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can help with that request and want to ensure I'm on the same page with you to better assist. Are you needing to close service at one location and transfer to a different location, or looking to just close the account?
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