Visitor
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1 Message
Cancel Service
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
Visitor
•
1 Message
There is no way to cancel services aside from speaking to customer service agents who only try to upsell you on more items and, in the end, the services are still not cancelled.
XfinityRay
Official Employee
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3.9K Messages
5 hours ago
Hi there, @user_kmpb4z! I hope you are having a wonderful Wednesday! I am sorry to hear that you want to cancel your account! Our teams will always try to help with any account concerns you have. If there is a problem, we want to fix it! We can assist you with the account closure. I will need to meet you in a direct message so I can gather your account details.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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