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user_erzcw7
1st Topic

Visitor

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1 Message

Monday, April 27th, 2026 8:53 PM

Cancel service

I cancelled service for [Edited: "Personal Information"]

and I got a charge for 559

i need someone to cancel this service only for this address only if I can get an all back 

Question

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Updated 

5 hours ago

 • Edited

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XfinityAlyssaA

Official Employee

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2.6K Messages

5 hours ago

Good afternoon @user_erzcw7, and thank you for reaching out to us on our community forums—we appreciate you taking the time to contact us.

I understand you have concerns regarding the cancellation of your account and your billing, and we’d be happy to review everything further. To get started, please send us a Direct Message with your full name and the service address associated with the account.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

 

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