Good afternoon @user_kun2g8, and thank you for reaching out to us on our Community Forums—we appreciate you taking the time to contact us. I see that you’re looking to cancel your service. While we’d hate to lose you as a valued customer and would be happy to explore any options that might help turn things around, we completely respect your decision if you’d like to proceed with the cancellation.
To get started, please send us a Direct Message with your full name and the service address on the account, and we’ll be glad to assist you further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
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117.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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2.5K Messages
5 hours ago
Good afternoon @user_kun2g8, and thank you for reaching out to us on our Community Forums—we appreciate you taking the time to contact us. I see that you’re looking to cancel your service. While we’d hate to lose you as a valued customer and would be happy to explore any options that might help turn things around, we completely respect your decision if you’d like to proceed with the cancellation.
To get started, please send us a Direct Message with your full name and the service address on the account, and we’ll be glad to assist you further.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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